SSO troubleshooting

My SSO login isn’t working

SSO setup is hands-on for now — NameDrop’s team can help debug. A quick Zoom call is often the fastest path because we can watch the SAML assertion together and spot the mismatch live.

To get started:

1. Note down what you see when SSO fails — the exact error message, screenshot if possible.
2. Email hello@namedrop.io with:
   • Your organization name
   • Your IdP (Okta, Azure AD, Google Workspace, etc.)
   • The error you’re seeing
3. We’ll schedule a short call with your IdP admin to step through the assertion.

Common causes

• Attribute mapping mismatch — NameDrop expects email, firstName, lastName (at minimum). See SAML setup for the standard SAML attribute names we map to.
• Signing certificate mismatch — the IdP signing cert on file in Cognito doesn’t match what your IdP is currently signing with (this happens after IdP cert rotation).
• Entity ID typo — the Entity ID NameDrop has in Cognito doesn’t exactly match what your IdP is sending.

Most of these are 5-minute fixes once we’re looking at the assertion together.

Related

• SSO overview — what’s supported
• SAML setup — first-time configuration walkthrough