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NameDrop Documentation

SSO troubleshooting

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My SSO login isn’t working

Section titled “My SSO login isn’t working”

SSO setup is hands-on for now — NameDrop’s team can help debug. A quick Zoom call is often the fastest path because we can watch the SAML assertion together and spot the mismatch live.

To get started:

  1. Note down what you see when SSO fails — the exact error message, screenshot if possible.
  2. Email hello@namedrop.io with:
    • Your organization name
    • Your IdP (Okta, Azure AD, Google Workspace, etc.)
    • The error you’re seeing
  3. We’ll schedule a short call with your IdP admin to step through the assertion.

Common causes

Section titled “Common causes”
  • Attribute mapping mismatch — NameDrop expects email, firstName, lastName (at minimum). See SAML setup for the standard SAML attribute names we map to.
  • Signing certificate mismatch — the IdP signing cert on file in Cognito doesn’t match what your IdP is currently signing with (this happens after IdP cert rotation).
  • Entity ID typo — the Entity ID NameDrop has in Cognito doesn’t exactly match what your IdP is sending.

Most of these are 5-minute fixes once we’re looking at the assertion together.

Section titled “Related”